Lahore Electric Supply Company (LESCO) has imposed a ban on printing official mobile phone numbers of its officers on electricity bills. A formal notification regarding the decision has been issued, marking a significant change in the company’s consumer communication system.
According to official sources, the practice of displaying contact numbers of Executive Engineers (XENs) and Sub-Divisional Officers (SDOs) on electricity bills has now been completely discontinued. Previously, these numbers were printed to help consumers directly contact concerned officers for complaint resolution and service-related issues.
Shift to Centralized Complaint System
LESCO has directed consumers to use its centralized complaint helpline 118 for registering all electricity-related complaints. With the removal of officers’ contact details from bills, 118 will now be the only official channel for complaint registration.
Officials stated that the numbers printed earlier were government-issued mobile numbers. However, the company has now decided to restrict direct access and route all complaints through the centralized system to ensure better record-keeping and monitoring.
Concerns for Consumers
The decision has raised concerns among consumers, as electricity bills will no longer contain any alternative contact numbers. In case complaints are not resolved through the helpline, consumers may be required to visit LESCO offices in person, potentially increasing inconvenience and workload for both customers and field offices.
Many users believe that direct contact with XENs and SDOs helped in quicker resolution of issues, especially during outages and billing disputes.
LESCO’s Official Stance
LESCO maintains that the centralized complaint system will improve efficiency and accountability. The company emphasizes that 118 should be used for all complaints, ensuring proper documentation and tracking until resolution.
What Consumers Should Do
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Register electricity complaints by dialing 118
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Keep complaint reference numbers for follow-up
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Visit the nearest LESCO office only if issues remain unresolved
This change marks a major shift in how power consumers interact with LESCO, placing greater reliance on centralized complaint handling rather than direct officer contact.
