If your BISP payment is delayed, blocked, or showing incorrect status, you can now file a complaint online without visiting any office. The Benazir Income Support Programme has improved its complaint system in 2026 to make it faster and more transparent. Whether the issue is biometric failure, CNIC not eligible, payment not received, or survey error, filing an online complaint ensures your case is officially recorded and tracked. This process is free and works nationwide for all registered beneficiaries.
When Should You File a BISP Complaint?
Common Problems Covered
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Payment not received after 8171 SMS
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Biometric verification failed
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CNIC shows not eligible incorrectly
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Payment deducted or missing
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Survey or record update issue
How to File BISP Complaint Online (Step by Step)
Easy Online Method
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Visit the official BISP complaint portal
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Select Complaint / Grievance Section
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Enter your CNIC number
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Choose complaint type (payment, biometric, survey, etc.)
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Write a short problem description
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Submit the form
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Save your complaint tracking number
You may also call the BISP helpline if internet is unavailable.
What Happens After Complaint Submission?
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Complaint is verified with NADRA
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Case forwarded to relevant BISP office
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SMS or call update is sent
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Resolution usually within 7–14 days
Required Information
| Item | Purpose |
|---|---|
| CNIC | Identity verification |
| Registered mobile number | Status updates |
| Complaint details | Issue resolution |
Conclusion:
Filing a BISP complaint online protects your right and speeds up problem resolution. If you are facing any issue, submit your complaint today and track it using your reference number.
FAQs
Is filing a BISP complaint free?
Yes, it is 100% free.
Can I file a complaint without internet?
Yes, via BISP helpline.
How long does resolution take?
Usually 7–14 working days.
Can I file multiple complaints?
Yes, but avoid duplicate issues.
Will I get SMS updates?
Yes, on your registered number.
