Pakistan’s leading digital banking platform Easypaisa has officially launched a new AI-powered in-app chatbot called “Aelo”, aiming to transform how millions of users access banking support.
The new feature marks a significant step toward smarter, faster, and more accessible digital financial services in Pakistan.
With increasing demand for instant support and seamless self-service, Easypaisa is now integrating artificial intelligence directly inside its mobile app experience.
What Is “Aelo” and How Does It Work?
“Aelo” is an AI-driven chatbot designed to provide:
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Instant customer assistance
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Product-related information
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Help center access
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Feature navigation guidance
One unique feature stands out:
Users can simply log into the app and gently shake their phone, and the chatbot activates immediately.
This gesture-based activation makes support more intuitive and reduces the need to manually search for help options.
Why This Matters for Pakistani Users
In Pakistan, digital wallet users often face:
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Long waiting times for call centers
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Delayed responses on customer helplines
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Difficulty navigating app features
By introducing AI-powered automation, Easypaisa aims to:
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Reduce waiting time
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Provide 24/7 assistance
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Offer secure and quick responses
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Improve user control over services
According to the company, Aelo will deliver smoother self-service support directly within the app — eliminating the need for external calls or emails in many cases.
What Can Users Do With Aelo?
Through the chatbot, users can:
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Learn about Easypaisa products and services
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Get guidance on account features
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Access help center support
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Understand transaction processes
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Resolve basic account-related queries
Chief Digital Officer Farhan Hassan stated that the integration of AI technology will significantly reduce response times while maintaining security standards.
Is AI the Future of Digital Banking in Pakistan?
The launch of Aelo signals a growing shift toward AI-powered customer support in Pakistan’s fintech sector.
Digital banking platforms are increasingly focusing on:
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Automation
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Personalized user journeys
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Real-time assistance
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Self-service convenience
For a country where millions rely on mobile wallets for everyday transactions, intelligent in-app support can dramatically improve user experience.
Security & Accessibility
Easypaisa has emphasized that:
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Support remains secure
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AI interactions are monitored for safety
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Sensitive financial data protection remains a priority
Since the chatbot operates within the official app environment, users do not need to worry about third-party access.
What This Means for the Fintech Industry
The introduction of an AI chatbot inside a major Pakistani digital wallet reflects:
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Increased fintech competition
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Focus on user-centric innovation
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Growing adoption of artificial intelligence
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Digital transformation momentum in Pakistan
Other financial platforms may soon follow similar AI integration strategies to stay competitive.
